Responsible Gaming
Our Commitment to Safe Gaming
At specialneedstoys.com.au, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
Online gambling in Australia is only available to individuals who are 18 years of age or older. By accessing our Neosurf casino offerings, you confirm that you meet this legal requirement. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Spending more time or money gambling than intended
- Constantly thinking about gambling or past gambling sessions
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about gambling habits
- Neglecting family, work, school, or other important responsibilities
- Borrowing money or using savings to fund gambling
- Experiencing mood changes (anxiety, depression, irritability) when not gambling
- Feeling unable to stop or control gambling despite wanting to
- Gambling as an escape from problems or stress
- Failed attempts to reduce or quit gambling
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the maximum amount you are willing to lose
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Session Timeouts: Set time limits for your gaming sessions
To access these tools, please contact our customer support team or log into your account settings.
Support Organisations in Australia
If you are struggling with problem gambling, professional help is available:
Australia
Gambling Help Online – Free, confidential counselling and support for problem gambling
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call from anywhere in Australia)
- Available 24/7 with trained counsellors
International Support Services
If you're accessing our services from outside Australia, support is also available through:
United Kingdom
- GamCare: www.gamcare.org.uk
- GamStop (National Self-Exclusion Scheme): www.gamstop.co.uk
Canada
- Responsible Gambling Council: www.responsiblegambling.org
United States
- National Council on Problem Gambling: www.ncpgambling.org
Germany
- Bundeszentrale für gesundheitliche Aufklärung (Federal Centre for Health Education)
Take Action Today
If you believe you may have a gambling problem, or if gambling is causing distress to you or your loved ones, please seek help immediately. There is no shame in reaching out—professional support services are confidential, compassionate, and designed to assist you.
Contact Gambling Help Online on 1800 858 858 or visit their website for immediate support.
Your wellbeing is important to us. Gamble responsibly, within your limits, and for entertainment only.